Unified Inbox
Twitter, Facebook, Instagram, WhatsApp, Telegram, and email — all channels in a single view. No more tab switching.
Features
Everything you need to manage conversations
From solo founders to growing teams — ConvoCX scales with you.
Team Collaboration
Assign conversations, leave internal notes, and resolve tickets together. Keep everyone on the same page.
Contact CRM
Build rich customer profiles automatically. Track conversation history, notes, and preferences across channels.
Smart Automation
Auto-route conversations, apply tags, and use canned responses to handle common queries instantly.
Real-time Reports
Track response times, conversation volumes, and team performance with beautiful dashboards.
Knowledge Base
Create and organize help articles. Link them in replies to resolve issues faster without repeating yourself.
Multi-currency Billing
Pay in Naira via Paystack or Dollars via Paddle. Flexible payment options for African and global teams.
SLA Management
Set response-time targets per channel. Never miss a customer commitment with automated SLA tracking.