Privacy Policy

Effective Date: January 1, 2026

1. Introduction

ConvoCX (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our unified messaging inbox service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, and billing details when you create an account.
• Payment Information: Credit card and billing details processed securely through our payment processor (Paystack). We do not store full payment card details.
• Message Content: Messages you send and receive through connected channels, including text, media, and attachments.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, actions taken within the Service.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Log Data: Server logs including timestamps, error reports, and performance metrics.

2.3 Information from Third Parties

When you connect third-party channels (WhatsApp, Telegram, Twitter, etc.), we receive messages and metadata from those platforms as authorized by your connection.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage subscriptions
• Send administrative notifications, updates, and security alerts
• Respond to support requests and provide customer service
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information:

• With Service Providers: Third-party vendors who help us operate the Service (payment processors, hosting providers, analytics).
• As Required by Law: To comply with legal obligations, enforce our Terms, or protect our rights and safety.
• With Your Consent: When you direct us to share information with third-party platforms.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your account information for as long as your account is active. Message data is retained for the duration of your subscription plus 30 days after cancellation, after which it is permanently deleted from our active systems. Backups may retain data for up to 90 additional days.

You may request earlier deletion of your data by contacting us at [email protected].

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest (AES-256), access controls, and regular security audits. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies and Tracking

ConvoCX uses essential cookies for authentication and session management. We do not use tracking cookies or third-party analytics cookies on the application. Our payment processor may use cookies as necessary for payment processing.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The updated policy will be effective upon posting.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: [email protected]